Customer Inquiries
Glad you are here. How can we help you?
support@skeina.com
Monday to Friday, 9:00 AM to 5:00 PM.
Replies may take up to 2 business days.
Address
Skéina Skincare GmbH
Korbacherstr. 41
34134 Kassel
Germany
Frequently Asked Questions
We usually reply within 24–48 hours on business days. During peak times, it may take a little longer.
Yes. Briefly describe how your skin feels (e.g., dry, sensitive, prone to redness) and what products you are currently using.
Skéina is designed for high tolerability. If you have highly reactive skin, please provide information on known triggers (e.g., fragrances, specific active ingredients).
Please provide your order number directly – this helps us assist you as quickly as possible.