Terms and Conditions

for the online shop at www.skeina.de by

Skéina Skincare GmbH Korbacherstr. 41, 34134 Kassel Germany

Phone: 01725209301 Email: info@skeina.de (hereinafter: Provider)

for the sale of products to consumers (hereinafter: Customers)

Scope of Application

The sale of the Provider's products offered via the online shop at the URL mentioned above is exclusively based on the following General Terms and Conditions (GTC) in the version valid at the time of the conclusion of the contract.

 

These GTC apply exclusively. The customer's terms and conditions that deviate from these GTC do not apply unless the provider and the customer have expressly agreed to them.

 

Definition of Terms, Limitation

A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to a commercial or self-employed professional activity.

 

The subject of the contract is - depending on the product description of the provider - the one-time delivery and/or permanent delivery (subscription contract) of goods.

 

In the case of a subscription contract, the provider undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract term at the contractually owed time intervals.

Conclusion of Contract

The offers on the provider's website constitute a non-binding invitation to the customer to order products (goods). By submitting the order (clicking the "buy now" button) on the provider's website, the customer submits a binding offer for the conclusion of a contract.

 

The confirmation of receipt of the order follows immediately after sending the order and generally does not yet constitute acceptance of the contract. The provider can declare acceptance within five days by sending a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or by delivering the ordered goods, whereby the receipt of the goods by the customer is decisive, or by requesting the customer to pay after submitting the order. If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives first occurs. If the provider does not declare acceptance within the aforementioned period, this shall be deemed a rejection, with the consequence that the customer is no longer bound by his declaration of intent.

 

When submitting an offer via the provider's online order form, the contract text is stored by the provider and sent to the customer in text form (e.g. e-mail, fax or letter) together with these GTC after sending his order.

 

Before submitting a binding order via the provider's online order form, the customer can continuously correct his entries using the usual keyboard and mouse functions. In addition, all entries are displayed once again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

 

Only the German language is available for the conclusion of the contract.

 

Redemption of promotional vouchers

Vouchers that are issued free of charge by the provider as part of promotional campaigns with a specific validity period and that cannot be purchased by the customer (hereinafter "Promotional Vouchers") can only be redeemed on the provider's website under the corresponding conditions.

 

Promotional vouchers can only be redeemed by consumers.

Individual products may be excluded from the voucher campaign if a corresponding restriction arises from the content of the promotional voucher.

If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods provided by the provider can be chosen to settle the difference.

The promotional voucher will not be refunded if the customer returns goods paid for wholly or partially with the promotional voucher within the scope of his statutory right of withdrawal.

The promotional voucher is transferable. The provider can make payment with discharging effect to the respective holder who redeems the promotional voucher. This does not apply if the provider has knowledge or grossly negligent ignorance of the lack of authorization, the incapacity to act or the lack of power of representation of the respective holder.

 

Payment

The prices listed on the provider's website at the time of the order apply. All prices include statutory value-added tax and the respective shipping costs listed.

 

The payment methods listed on the provider's website are available.

For subscription contracts, the purchase price for goods to be delivered permanently is due in advance for payment for the respective agreed delivery interval. The respective payment options for the subscription will be communicated to the customer on the provider's website. When choosing the direct debit payment method and issuing a corresponding direct debit mandate, due amounts will be debited from the customer's bank account at the beginning of each new delivery interval. If the direct debit is not honored due to insufficient funds or incorrect bank details, or if the customer objects to the debit, even though he is not entitled to do so, the customer shall bear the fees incurred by the chargeback of the respective credit institution if he is responsible for this.

 

If the customer is in default of payment, the provider is entitled to demand default interest from consumers at a rate of five percentage points above the base interest rate of the European Central Bank. In the event that the provider claims further damage caused by default, the customer has the opportunity to prove that the claimed damage caused by default has not occurred at all or has occurred to a lesser extent.

 

Delivery

The delivery times can be found on the provider's website. The provider will point out any deviating delivery times on the respective product page. The start of the delivery time indicated by the provider requires the timely and proper fulfillment of the customer's obligations, in particular the correct specification of the delivery address in the order.

 

In the case of subscription contracts, the customer must immediately inform the provider of any change to the delivery address.

 

If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon delivery of the goods to the customer or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the sold goods passes to the customer even for consumers as soon as the provider has handed over the item to the forwarder, the carrier or the natural or legal person otherwise designated to carry out the shipment, if the customer has independently commissioned the forwarder, the carrier or the natural or legal person otherwise designated to carry out the shipment.

 

Warranty

The statutory liability for defects applies. Deviating from this, for contracts for the delivery of goods:

If the customer acts as a consumer, for contracts for the delivery of used goods, with the restriction of the following paragraph: The limitation period for claims for defects is one year from the delivery of the goods, if this was expressly and separately agreed upon between the parties and the customer was specifically informed of the shortening of the limitation period before submitting his declaration of contract.

 

The limitations of liability and shortening of deadlines regulated above do not apply:

 

  • for the customer's claims for damages and reimbursement of expenses

 

  • in the event that the provider has fraudulently concealed the defect

 

  • for goods that have been used for a building in accordance with their usual purpose and have caused the defectiveness of the building

 

If the customer is a consumer, the customer is obliged to report delivered goods with obvious transport damage to the delivery agent and to inform the provider thereof. If the customer does not comply with this, it shall have no effect on their statutory or contractual warranty claims.

 

Liability

The provider is liable to the customer for all contractual, quasi-contractual and statutory, including tortious, claims for damages and reimbursement of expenses as follows:

 

  • The provider is liable without limitation on any legal grounds for intent or gross negligence, for intentional or negligent injury to life, body or health, based on a guarantee promise, unless otherwise agreed in this regard, or based on mandatory liability such as under the Product Liability Act.

 

  • If the provider negligently breaches an essential contractual obligation, liability is limited to the typical, foreseeable damage, unless unlimited liability exists according to the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the provider according to its content to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place, and on the observance of which the customer may regularly rely.

 

Otherwise, any liability of the provider is excluded.

 

The preceding liability provisions also apply with regard to the liability of the provider for its vicarious agents and legal representatives.

 

The customer indemnifies the provider from any claims of third parties – including the costs for legal defense in their statutory amount – that are asserted against the provider due to unlawful or breach of contract actions by the customer.

 

Right of withdrawal

Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the cancellation policy (https://www.skeina.de/pages/widerruf).

 

Information on online dispute resolution / consumer arbitration

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

 

This platform serves as a contact point for out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer. The provider [TEXT MISSING IN ORIGINAL HERE]

Final provisions

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the court at the provider's registered office shall have jurisdiction, unless an exclusive place of jurisdiction is established for the dispute. This also applies if the customer does not have a residence within the European Union. The provider's registered office can be found in the heading of these General Terms and Conditions.

 

Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

 

Date: 25.02.26